service & maintenance

Odournet is at your service to maintain your odour laboratory equipment and to resolve any technical problems quickly and responsively. Our maintenance team is dedicated to satisfying your requirements.

The robust engineering of our olfactometric products ensures that the need for technical support is very rare.

 When needed, we are aware that speed is of the essence, and we can help by:

• Looking at software problems on your computer by telemaintenance (Teamviewer)
• Organising a pick up order to send your olfactometric equipment to our service center (all spare parts on stock) 
• Sending out an exchange unit to reduce your downtime
• Sending out an engineer for onsite service